Non liability-
- I.e table deficiencies/ Inconsistencies I.e Knots/ cracks/ warps/ twists.
- A change in interior layout hindering Access and preventing Goods from reaching Drop off point.
- Unforeseen circumstances- The physical route of transportation of goods within Drop off location must be structurally sound and are including but not limited to the structural soundness of passing through, over, on or by all floors/ walls/ openings I.e Doorways/Windows and stairs/Lifts that are part of any route within the Drop-off location. We will not be held Liable to damage of goods due to accidents caused by any unsound transportation route within the Drop off location.
- Customers will be notified of the Delivery Date/Dates of their orders and must take necessary means to ensure that the goods delivered be received by themselves or by their Nominee in order to gain access to Drop-off location and to sign the goods off(Goods Received Declaration). In the event that access was denied on the initial delivery date, customers will have to pay an additional fee relative to the rescheduled date of delivery.
- All our tables are manufactured to the highest standards and deficiencies may be unduly appropriated to them, we will not take responsibility for floors that are not level or flat that cause our tables to rock or loose balance. This matter will be addressed prior to your order during the on site consultation to ensure table room suitability and for your peace of mind.
- Our tables are not suitable for outdoor use and we will not take responsibility for damage caused by outdoor weather. Heat, UV light, and continual moisture exposure all will serve as a means to damaged goods so it is important to note that direct contact of hot surfaces such as pan/pot bases with our tables WILL damage the table surface.
- Some of our Tables have a live edge feature which is the natural formation of the wood slab and are exposed and we potentially hazardous, If customers decide to include this feature in their table we will not take any liability for any harm caused.
- We will not take responsibility for any Damage caused to the product due to incorrect handling or Care.
Returns/Cancellations-
Our goods are purely bespoke items and are tailor made to your requirements and specifications. Cancellations will be approved prior to final Design approval. Any Cancellations made after signing the Following-
- DESIGN SPECIFICATION AGREEMENT
- TERMS & CONDITIONS OF SALE
- DESIGN BUILD QUOTATION
-and paying the INITIAL DEPOSIT WILL BE rejected and full payment of all delivered goods must be made. Returns are generally not applicable to any of our products due to all our goods being bespoke items and made to order.
Returns exception-
Returns will be approved only for the following cases-
- The item comes in a different wood and/or shape, dimensions or legs than the Agreed upon final design Document. In this case customers are entitled to either of the following 2 options subject to the companies discretion.
The options available are only applicable depending on the severity of the DIFFERENCE between the ‘DESIGN SPECIFICATION AGREEMENT’ and the table outcome( The finished manufactured product)
Remedial by Compensation option-
This option is exclusively for all MINOR DIFFERENCES subject to our discretion. A discount from the total price of customers order will be made as a way of apology.
Full Refund option-
This option is only available for all goods received with any MAJOR DIFFERENCES. If but only 1 of these differences are found within any of our customers received goods they will be entitled to a full refund upon collection of the Faulty good/goods. The goods must be in tact and free of damage/ signs of use before we collect them.